Terms of Service

Lunaira Group (Pty) Ltd ("Lunaira," "we," "us," or "our") Website: lunairabeauty.co.za

Last updated: 27/08/2026

Please read these Terms of Service ("Terms") carefully before using our website or purchasing any products from us. By accessing lunairabeauty.co.za or placing an order, you agree to be bound by these Terms. If you do not agree, please do not use our site.

1. About Us

Lunaira Group (Pty) Ltd is a company registered in South Africa (Registration No. 2025/811860/07), operating the online store lunaira.co.za. For any queries, contact us at [SUPPORT EMAIL] or via WhatsApp at [WHATSAPP NUMBER].

2. Eligibility

You must be at least 18 years old, or have the consent of a parent or guardian, to place an order with us. By using our site, you confirm that the information you provide is accurate and complete.

3. Products

We make every effort to display our products, including colours, sizing, and descriptions, as accurately as possible. However, slight variations may occur due to screen display settings, batch differences, or supplier updates. We reserve the right to modify, discontinue, or update product listings, pricing, and availability at any time without prior notice.

4. Pricing & Payment

All prices are listed in South African Rand (ZAR) and are inclusive of VAT where applicable. We reserve the right to change prices at any time before an order is confirmed. Payment is processed securely through our payment gateway (Yoco). We do not store your card details.

In the event of a pricing error on our site, we reserve the right to cancel any order placed at the incorrect price and will notify you and issue a full refund if payment was already taken.

5. Orders & Order Acceptance

Placing an order constitutes an offer to purchase. We reserve the right to refuse or cancel any order for reasons including but not limited to: product unavailability, suspected fraud, or errors in pricing or product information. If we cancel your order after payment, you will receive a full refund.

6. Shipping & Delivery

Estimated delivery timeframes are provided at checkout and are approximate, not guaranteed. Delays may occur due to courier issues, stock availability, or circumstances beyond our control. Risk of loss and title for products pass to you upon delivery to the courier.

7. Returns, Refunds & Exchanges

Please refer to our separate [Returns & Refunds Policy] for full details on eligibility, timeframes, and process.

8. Consumer Protection

Nothing in these Terms limits your rights under the South African Consumer Protection Act (CPA), No. 68 of 2008, where applicable.

9. Intellectual Property

All content on lunairabeauty.co.za including but not limited to logos, product images, graphics, text, and branding is the property of Lunaira Group (Pty) Ltd or its licensors and is protected by copyright and trademark law. You may not reproduce, distribute, or use our content without prior written permission.

10. User Conduct

You agree not to use our website for any unlawful purpose, to attempt to gain unauthorised access to our systems, or to interfere with the proper functioning of the site.

11. Limitation of Liability

To the fullest extent permitted by law, Lunaira Group (Pty) Ltd shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or website. Our total liability for any claim shall not exceed the amount paid for the product in question.

12. Third-Party Links & Services

Our site may use third-party services (such as payment processors, analytics, or marketing tools). We are not responsible for the practices or content of third-party services.

13. Changes to These Terms

We may update these Terms from time to time. Changes will be posted on this page with an updated "Last updated" date. Continued use of the site after changes constitutes acceptance of the revised Terms.

14. Governing Law

These Terms are governed by the laws of the Republic of South Africa. Any disputes shall be subject to the jurisdiction of the South African courts.

15. Contact Us

If you have questions about these Terms, please contact us at: hello@lunairabeauty.co.za 📱 0718133307 🌐 lunairabeauty.co.za