Shipping policy
Lunaira Group (Pty) Ltd
Last updated: 27/08/2026
1. Processing Time
Orders are typically processed and dispatched within 1–3 business days of payment confirmation. As we test new products, processing times may occasionally vary while we optimise fulfilment any changes will be communicated on our site or at checkout.
2. Delivery Areas
We currently ship to addresses within South Africa.
3. Delivery Timeframes
- Major metros: 5–8 business days after dispatch
- Outlying areas: 5–11 business days after dispatch
These are estimates provided by our courier partners and are not guaranteed. Delays may occur due to courier volumes, load-shedding, weather, or circumstances beyond our control.
4. Shipping Costs
Shipping costs are calculated at checkout based on your delivery address and order value. and free shipping on orders over R499
5. Order Tracking
Once your order is dispatched, you will receive a confirmation email/WhatsApp message with a tracking number and courier link so you can follow your delivery in real time.
6. New & Test Products
Some products on our site are part of limited testing batches. Where stock or supplier timelines affect delivery, we will notify you proactively via email or WhatsApp with an updated timeframe.
7. Failed Deliveries
If a delivery attempt fails due to an incorrect address or unavailability to receive the parcel, additional delivery attempts may incur extra shipping fees. Please ensure your delivery details are accurate at checkout.
8. Lost or Damaged Parcels
If your order arrives damaged or does not arrive within the expected timeframe, please contact us at 📧 hello@lunairabeauty.co.za or via WhatsApp at 071 813 3307 within 7 days of the expected delivery date so we can investigate with our courier partner.
9. Contact
For shipping questions, reach us at:
📧 hello@lunairabeauty.co.za
📱 WhatsApp Number: 071 813 3307